Challenges of performance management systems implementation in selected Zambian Public Institutions

Employee Performance Management Systems are an important element of any organization in today’s competitive business environment where organizations are constantly working to improve their performance and profitability. This study aims to find out the challenges that organizations face in implementing performance management systems in public institutions. The study employed a descriptive design, in which primary data was collected from parastatal organizations in Zambia, using a structured questionnaire. The collected data was analysed using Statistical Package in Social Sciences (SPSS V.16).
The study established that the processes of performance management systems are followed in these organizations under study. However, majority of employees are aware of these processes, but they do not understand the basis upon which their performance is judged. The study further found that setting up of performance goals among others was done by supervisors, appraisee and in some cases some performance goals or requirements for individuals were set by line managers and human resource professionals. A number of challenges were identified by the study including minimum involvement of employees in the Planning and Implementation of Systems, inadequate evaluation systems, as well as ineffective communication between management and employees, which resulted in lack of clarity, poor management as well as defective reward system.
The study concluded that addressing such challenges requires a holistic approach to performance management systems ranging from performance planning to appraisal. Failure to adhere to these principles will result in the persistence of such challenges including overall organization performance. The study recommended improvement of communication systems, participation of all stakeholders in performance management systems linked to career development and succession planning.
Key Words: Performance Planning, Performance Monitoring, Performance Appraisal, Performance Management Systems.