Establishing the effect of financial & non-financial staff related incentives on an organization’s productivity in the construction sector: a study of site works limited.

The purpose of this research was to establish the effect of financial & non-financial staff related incentives on an organization’s productivity in the construction sector at Site Works Limited located in Lusaka district. The objectives of the study were to determine the effect of Site Works Limited’s remuneration and incentives policy on the organization’s productivity; to analyze Site Works Limited’s staff related financial incentives and their effect on the organization’s productivity; to assess Site Works Limited’s staff related non-financial incentives and their effect on the organization’s productivity; and to explore the coping strategies Site Works Limited applies in countering the hindrances, constraints, challenges and limitations in the effectuation of staff related financial and non-financial incentives in the organization. The research was centered on Vroom’s Expectancy theory. The study disclosed that the staff related financial and non-financial incentives had a positive effect on the productivity of personnel attached to construction projects, but only if the implementation was properly managed with due consideration to effective communication of the organization’s official stance as accompanied by consistent practice. The study approach utilized a qualitative approach in the collection and analysis of data through the usage of research instruments that comprised of interviews, observation checklist, focus group discussions (for the operational personnel) and document analysis. The target population of the study was made up of Commercial Managers, Engineers, Foremen and General Workers. The research winds up by recommending that it is imperative for any organization in the construction industry to have in place an effectively communicated incentives policy, along with a strategic plan that outlines how its personnel would be motivated through incentives in order to attain the desired levels of productivity.