Assessing the impact of a managed services model on organisational performance in the Zambian telecommunications Industry.

The telecommunications industry in Zambia has experienced rapid growth, leading to increased competition and operational complexities for telecommunication companies. In response, many firms have adopted the Managed Services Model (MSM) as a strategic approach to enhance their organizational performance. This study aims to assess the impact of the MSM on organizational performance in the Zambian telecommunications industry, focusing on four key variables: cost efficiency, improved focus on core competencies, access to human resources, and access to modern technologies. A descriptive research design with a quantitative research approach was employed for this study. A sample size of 224 participants from various telecommunication companies in Zambia was surveyed, and data was collected using structured questionnaires. The study investigated the relationships between the aforementioned variables and organizational performance. The results of the study revealed a positive and significant correlation between the four variables (cost efficiency, improved focus on core competencies, access to human resources, and access to modern technologies) and organizational performance in the Zambian telecommunications industry (p < 0.05). this study demonstrates that the Managed Services Model has a significant positive impact on organizational performance in the Zambian telecommunications industry. The variables of cost efficiency, improved focus on core competencies, access to human resources, and access to modern technologies were all found to be positively and significantly related to organizational performance. These findings suggest that adopting the MSM is a viable strategy for telecommunication companies seeking to enhance their overall performance, improve financial outcomes, and maintain competitiveness in a dynamic industry landscape. The implications of this research are valuable for telecommunication industry stakeholders, including company executives, policymakers, and investors, as it provides insights into the benefits of implementing the MSM. Furthermore, the study highlights the importance of strategic outsourcing in optimizing resources and leveraging external expertise to achieve superior organizational performance.