Assessing the factors that affect the adoption of information and communications technology on court service delivery in Zambia.

The study was conducted to establish the factors that affect the adoption of information and communications technology on court service delivery in Zambia. This study was guided by the updated Information System Success Model (ISSM). This research adopted the explanatory research design and used the quantitative methodology within a positivistic paradigm. The target population consisted of approximately 180 employees that use information systems and it was from this population that the sample was drawn. The sample of 103 was selected by utilizing the stratified random sampling method. Descriptive analysis and Pearson’s correlation were used to analyze the results. Correlation analysis was used to determine the relationships between the dependent variable and the independent variables. Hypothesis testing was conducted using 1 tailed test to establish the significance of the determined relationships. The findings revealed that there is a positive (r = 0.383) statistical relationship (0.00) between the use of ICT and self-efficacy, and a positive (r = 0.351) statistical relationship (0.00) between the use of ICT and user satisfaction. There was a positive statistical relationship between the Information Quality and use of ICT, and a positive (r = 0.463) statistical relationship (0.00) between the Information Quality and user satisfaction, as well as a positive statistical relationship between the Information Quality and use of ICT. The findings revealed a positive (r = 0.591) statistical relationship (0.00) between the Information Quality and user satisfaction, and a positive statistical relationship between the IT Security and use of ICT. The findings revealed a positive statistical relationship between the IT Security and user satisfaction, and a positive statistical relationship between the System quality and use of ICT, as well between the System quality and user satisfaction, and a positive statistical relationship between the Service quality and use of ICT. The findings revealed a positive (r =
0.591) statistical relationship (0.00) between the Service quality and user satisfaction, and a positive (r = 0.565) statistical relationship (0.00) between the use of ICT and the net performance, as well as a positive statistical relationship between the use of ICT and user satisfaction, and a positive statistical relationship between user satisfaction in ICT and the net performance. The study recommends that although the Service Quality was statistically significant to both System use and User satisfaction in the adoption of ICTs, the government is required to build technical capability of users to make them help each other when they are facing difficulties in using ICT systems in their daily activities.